Shipping and Returns
Returns
Return Policy
We want your Odièle experience to be nothing short of luminous.
Each product is crafted with care to bring radiance to your skin and spirit. But if it doesn’t feel like a perfect match, we welcome returns within 30 days of delivery.
To initiate a return, please email us at odiele@odiele.com with:
• Your order number in the subject line
• Your reason for return
• A request for a Return Authorization (RA) number
Returns without an RA number cannot be accepted.
Return guidelines
• Products must be returned in their original packaging and be at least half full
• Items must be received at our studio within 14 days of your RA issue date
• Return shipping costs are the responsibility of the customer
• We do not refund customs duties, VAT, or international taxes
• Only products purchased directly from odiele.com are eligible for return
Refund Processing
Once your return is received and inspected, your refund will be processed within 7 business days. You will be notified by email once the refund has been issued. We’re here to ensure your experience is effortless and radiant—just as it should be. If you have any questions, please contact odiele@odiele.com.
Shipping
United States
Domestic shipping is always complimentary. Orders ship via USPS or UPS from our New York studio.Odièle products are crafted in small batches to ensure exceptional freshness and potency.
Each bottle is hand-blended and filled with care. Orders typically ship within 2–4 business days, followed by 2–5 business days for delivery within the U.S.
International shipping
We offer free international shipping on orders over $250 USD. Orders under $250 USD ship at a flat rate of $35 USD.
Please note:
• Customs delays, holds, or unclaimed packages are beyond our control and not eligible for refund
• We are unable to reroute or retrieve international parcels once they are in transit.
Customs, Duties & Taxes
All prices on odiele.com are listed in USD.International duties, VAT, and taxes are not included and are the responsibility of the customer.
We ship internationally wherever permitted by local customs regulations. If you're unsure whether we can deliver to your country, please reach out to odiele@odiele.com before placing your order.