Shipping and Returns

RETURNS

1. What is your return policy?
We accept returns within 30 days of purchase. Products must be returned in their original packaging with at least 50% of the product remaining.

2. How do I initiate a return?
Contact us at odiele@odiele.com with your order number and reason for return. Once your return is approved, we will provide a Return Authorization (RA). Returns sent without an RA cannot be accepted.

3. How long do I have to send my return?
Once your Return Authorization has been issued, your return must be shipped within 14 days.

4. Who is responsible for return shipping?
Return shipping costs are the responsibility of the customer.

5. What if my order arrives damaged, leaking or incorrect?
Please contact us at odiele@odiele.com as soon as possible. We will send a replacement promptly at no additional cost.

6. Can I return an Odièle product purchased from another retailer?
Returns can only be accepted for purchases made directly through odiele.com. Products purchased through another retailer must be returned to the original place of purchase.

7. When will I receive my refund?
Once your return is received and approved, please allow up to 7 business days for your refund to be processed. The refund will be issued to the original form of payment.