Shipping and Returns

shipping policy

USA  

Packages within the US always ship complementary, via USPS mail and UPS.

Every product at Odièle is made-to-order to ensure the highest level of freshness and quality. Each bottle is meticulously formulated, hand-blended, and individually filled in small batches.

Orders generally ship from New York within 2-4 business days, providing time for your products to be bottled fresh. Please allow an additional 2-5 business days for normal freight time to your destination within the United States.

 

INTERNATIONAL

International orders with a product total over $200 USD ship free.

International orders with a product total under $200 ship with a $35 flat rate.

No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.

 

International Customs / Duties / Fees / Taxes 

Our website lists purchase price in US dollars. 
We do not include international VAT, tax, or duties in our displayed price.

*If DHL or UPS does not service your country, we are currently unable to ship to you through our website. Please see our Stockist Locator for alternative retailers. We are currently unable to ship to Italy, Indonesia, Mexico, Peru, Spain, and certain other countries with restrictions on the importation of cosmetics. If you have questions, please email: Odiele@odiele.com

 

 

 

 Rose Sérum Sample

Complimentary Rose Sérum sample with each purchase of our White Géranium or Rosemary Grapefruit toners.

Return policy

We want you to LOVE your Odièle skincare experience. If you're not moonstruck with your selection, we certainly don't wish for it to be put in a corner of your pharmacy to collect dust. We want your heart to be content.
Please send us a note within 30 days of delivery to inquiries@odiele.com.
We want you to be over the moon with your skincare choice, therefore will be arrange for an exchange, refund or credit.